Position : Market Surveillance Specialist (Must Have Complaints & Medical Device Exp)

Location : San Diego, CA

Duration : 3 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Healthcare

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Note:

Potential 3-6 month project that could go longer depending on status of Project and internal staff movement

Job Description:.

• Post Market Surveillance Specialist is responsible for coordination and maintenance of proactive customer feedback monitoring activities for Alaris™ System products:

• Manages and tracks post market surveillance customer surveys activities
• Conducts phone surveys and/or prepares bulk customer surveys for mail distribution
• Follows up with Customers who have not responded to customer survey request and documents due diligence attempts
• Collects and tracks customer survey responses and consolidates data for management to include in monthly PMS Reports for FDA
• Ensures that customer survey responses requiring escalation are triage accordingly and complaints are fed into complaint system in a timely manner
• Manages current customer contact list and partners with Customer Experience and Customer Master Data team to gather missing customer contact information
• Demonstrates basic knowledge of the product line and how products are used and serviced

• Other Duties as assigned

Qualifications:

Knowledge, Skills & Abilities:

• Knowledge of Quality Compliance in a Medical Device Industry
• Able to utilize computers for data entry, development of reports/documents in varied systems
• Strong proficiency with MS Office tools to include Word, Excel, PowerPoint and Outlook
• Experience dealing with collecting and organizing data using survey tool
• Strong attention to detail with the ability to multi-task and handle multiple responsibilities simultaneously
• Strong verbal and written communication skills

Education & Experience:

• Bachelor’s degree, Associate Degree or an equivalent combination of education and work experience
• Minimum of 2-3 years’ experience in a Medical Device Company or other regulated industry with Complaint Management or Post Market Surveillance is desirable

About Client:

Client, a leading global medical technology company that makes and sells medical devices, instrumented systems and reagents, is dedicated to improving people’s health throughout the world.

The Company’s capabilities are instrumental in combating many of the world’s most pressing diseases.

Founded in 1897 and headquartered in Franklin Lakes, New Jersey, Client employs more than 25,000 people in approximately 50 countries throughout the world.

The Company serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public.

It was one of the first companies to sell U.S.-made glass syringes. It was also a pioneer in the production of hypodermic needles and ranked #195 in the 2019 Fortune 500 list.

It was also listed among the top 100 companies in Newsweek's 2009 Green Rankings. Ranking of the 500 largest American corporations based on environmental performance, policies, and reputation. Placed third in the health care sector and 83rd overall