Position : Sales Support Representative II

Location : Stuart, FL

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Shift timings: 8:30-5 and one night 9:30am-6:00pm EST

Description:

Position Purpose:

• To obtain the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Primary Duties and Responsibilities:

• Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Ability to identify and professionally resolve customer service related issues
• Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
• Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
• Track daily production and submit daily sales logs to direct supervisor
• Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

Ancillary Duties and Responsibilities:

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
• Maintain a positive work atmosphere that embodies Liberator’s philosophy-Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities:

• No supervisory responsibilities
• Provides work direction only
• Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

Minimum Requirements or Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education/Experience:

• High School Diploma or general education degree (GED); 2-3 years prior Medical Industry experience with call center or customer service and/or 12 months-18 month prior exp. as an representative with a minimum performance level of “meets expectations.”

Skills:

Language:

• Ability to read, analyzes, and interprets medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply intermediate math skills.

Reasoning:

• Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:

• Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:

• Ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:

• No certifications required

Work Requirements:

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate.
• The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.