Job Openings >> Sales Support Representative II
Sales Support Representative II
Summary
Title: Sales Support Representative II
ID:334641
Department:Sales
Description

Position : Sales Support Representative II

Location : Stuart, FL

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

 

Shift timings: 8:30-5 and one night 9:30am-6:00pm EST

 

Description:

Position Purpose:

  • To obtain the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

 

Primary Duties and Responsibilities:

  • Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
  • Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
  • Ability to identify and professionally resolve customer service related issues
  • Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
  • Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors
  • Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
  • Track daily production and submit daily sales logs to direct supervisor
  • Ability to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

 

Ancillary Duties and Responsibilities:

  • Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
  • Maintain a positive work atmosphere that embodies Liberator’s philosophy-Professional excellence, teamwork and integrity.
  • Performs other duties and tasks as assigned

 

Reporting Relationship Responsibilities:

  • No supervisory responsibilities
  • Provides work direction only
  • Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.

 

 

 

Minimum Requirements or Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

 

Education/Experience:

  • High School Diploma or general education degree (GED); 2-3 years prior Medical Industry experience with call center or customer service and/or 12 months-18 month prior exp. as an representative with a minimum performance level of “meets expectations.”

 

Skills:

Language:

  • Ability to read, analyzes, and interprets medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

Math:

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • Ability to apply intermediate math skills.

Reasoning:

  • Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

Computer:

  • Knowledge of Microsoft Office Applications, Access or other database software.

Telecommunications:

  • Ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required:

  • No certifications required

 

Work Requirements:

  • Ability to work some evening shifts, weekends, and overtime as needed

 

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
  • The noise level in the work environment is usually moderate.
  • The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

 

ApplicantStack powered by Swipeclock